Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when the complainant can call |
| Head of Customer Care | Soundarya R | Golden Rays Business Center, 53A/29A Lake View Road, West Mambalam, Chennai 600033 | 8939849155 | support@wealthladderdirect.com | 10 AM – 5.30 PM |
| Compliance Officer | Soundarya R | Golden Rays Business Center, 53A/29A Lake View Road, West Mambalam, Chennai 600033 | 8939849155 | support@wealthladderdirect.com | 10 AM – 5.30 PM |
| Principal Officer | Sridharan Sundaram | Golden Rays Business Center, 53A/29A Lake View Road, West Mambalam, Chennai 600033 | 9940116967 | sridharan@wealthladderdirect.com | 10 AM – 5.30 PM |